Director of Quality, Patient Safety & Risk Management

The successful applicant will work in compliance with all relevant and applicable legislation and Hospital Policies and Procedures, will practice the Bluewater Health Standards of Performance Excellence and will fulfill their role within the Attendance Support Program parameters. The successful applicant will also possess effective communication and interpersonal skills, will have the ability to work independently and as part of a team, and will have strong attention to detail and accuracy.

Each member of Bluewater Health is called to embrace patient and family-centred care in its fullest form. This includes using techniques and strategies to communicate “I care and I respect you,” providing information in a way patients and families can understand, listening to patients and families to learn what an exemplary healthcare experience means to them, and seeking their perspective throughout their stay and during improvement initiatives.

• Master’s Degree in Nursing / Management or relevant health discipline required
• Current Registration with a Professional College required
• Completion of Leadership/Management Course required
• Lean/Six Sigma Certification (or Quality Improvement Certification/Degree) required
• Project Management experience preferred
• Risk Management certification preferred

• Minimum of three (3) years experience in a role in the area of education, patient safety, quality improvement and risk management required
• Five (5) years clinical experience in a hospital setting. required
• Proficiency using most up to date Microsoft Office suite required
• Knowledge leader with current organizational experience in project management, patient safety, quality and risk management required
• Ability and experience with collaboration and support with Chief of Staff and Medical Affairs required
• Ability to apply current quality and risk (HIROC) tools directly related to quality improvement, accreditation, risk management, patient safety, project management and change management required
• Knowledge of adult learning principles preferred
• Knowledge of applicable legislation preferred
• Systems level thinking and ability to think strategically required
• Collaboration building and group facilitation skills required
• Project Management and Facilitation skills required
• Demonstrated ability to communicate effectively, clearly and concisely with a variety of professionals required
• Analytical skills required
• Ability to review, analyze and interpret health records for quality review required
• Time management and accurate prioritization in face of multiple competing urgent priorities required

• Promotes Bluewater Health’s mission, vision and values
• All management positions require strong leadership, communication and negotiation skills, as well as extensive clinical experience
• Support the team in HIROC risk management strategies with insurance claims and internal and external risk processes to ensure patient safety
• Work in collaboration with patient experience and Chief of Staff for quality of care reviews by providing the quality of care review information and being available to patient experience for clinical information as required
• Promotes and facilitates the use of systems that ensure patient needs are being met, and that the provision of patient care is consistent with the goals, objectives and standards of the programs aligned to the strategic goals and priorities
• Facilitates and champions an interdisciplinary collaborative approach to problem solving and decision making by the patient care team around program and patient centred care goals in collaboration with medical affairs as required
• Develop, implement, monitor, evaluate and continuously improve upon a comprehensive and integrated organizational patient safety, quality, and clinical practice program at BWH in collaboration with all interprofessional team members, including medical staff office
• Monitor organizational and program specific quality scorecards, assist with setting and achieving targets, and help create action plans to affect positive change
• Provide leadership across the organization to implement the necessary frameworks and tools to support an effective culture of safety that includes quality improvement, patient safety and clinical practice at all times ensuring BWH is in line with provincial or national directions in areas of quality and patient safety.
• Support the organization’s Quality and Patient Safety plan, Quality Improvement Plan, Accreditation, and Quality of Care reviews
• Other related duties as assigned