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Account Activity Fraud (Inbound)

CIBC

This is a Full-time position in Sarnia, ON posted June 6, 2021.

We’re building a relationship-oriented bank for the modern world.

We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work.

Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com Job Description We’re on a mission to build the relationship-focused bank of the future and we’re looking for the passionate collaborators, innovators, advisors, and leaders who can get us there.

Our distinct culture is built on a shared commitment to do what’s right for our clients, our people, and our communities, and we strive for excellence in everything we do.

Because life at CIBC is not only what you do, but how you do it.

To learn more about CIBC, please visit CIBC.com What You’ll Be Doing You’ll be joining CIBC’s Fraud Contact Centre.

As a Associate Analyst Fraud Controls you’ll monitor client transaction and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers.

You’ll identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.

How You’ll Succeed Analysis
– Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients privacy.

Data Collection
– Compile data and investigate alerts/referrals to make recommendations and take appropriate action.

Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.

Collaboration
– Interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity.

Develop and maintain relationships with CIBC partners and other Client Account Management (CAM) teams to compile data, complete investigation, reach resolution and share best practices Who You Are You can demonstrate experience in COINS/ECIF, PRM, RCM, Netquery and Webview .

You put our clients first.

You engage with purpose to find the right solutions.

You go the extra mile, because it’s the right thing to do.

You understand that success is in the details.

You notice things that others don’t.

Your critical thinking skills help to inform your decision making You act like an owner.

You thrive when you’re empowered to take the lead, go above and beyond and deliver results Values matter to you.

You bring your real self to work and you live our values
– trust, teamwork and accountability You have Strength in both written and oral English, however Bilingual in both English and French is an asset.

What CIBC Offers At CIBC, our people are our greatest asset.

You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well.

As part of our team, you will: Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan What You Need to Know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.

We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation during the application or interview process, please contact Mailbox.careers-carrierescibc.com You need to be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work or study permit What You Need to Know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.

We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation during the application or interview process, please contact Mailbox.careers-carrierescibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit Job Location Toronto-750 Law Ave.

W., E6 Employment Type Regular Weekly Hours 37.5