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Bilingual Client Administration Officer – 9 Month Contract

Scotiabank

This is a Contract position in Sarnia, ON posted May 8, 2021.

Requisition ID: 103680 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto.

Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors.

Since then, we have evolved to become one of Canada’s most recognized wealth management firms.

We offer a comprehensive range of products and services, spanning every major sector, geographic region and investment discipline.

Our financial solutions include open and closed-end investment funds, fee-based, tax-advantaged and customized high-net-worth programs PURPOSE OF JOB We are seeking a committed and dynamic individual to join our Client Administration Department located in downtown Toronto.

The Client Administration team provides back office support to our Dynamic Funds clients.

This is an excellent opportunity for individuals who have a passion for finance and would like a career driven by customer service.

The candidate must be fluent in English as well as French.

Strong verbal and written communication skills are required.

As the successful candidate you will have the opportunity to provide excellent service to clients by researching and resolving trade requests & you will report directly to the Assistant Manager, Client Administration.

All new employees to Client Administration will complete an on-the-job training program.

KEY ACCOUNTABILITIES Maintain a high level of service to our clients by ensuring that we process the client’s needs accurately and efficiently Sort, scan, index, incoming mail Process financial & non-financial mutual fund transactions Place outbound calls to resolve NIGO items Respond to escalated calls from clients and provide appropriate resolution and knowledge through effective communication Investigate and track system issue and develop workarounds/solutions Work with Assistant Manager to define and enhance procedures Work with team to provide proactive solutions to problems and potential issues Improve service levels by continually reviewing process/procedures and identifying opportunities for enhancements Patriciate in special projects/assignments; perform other duties as required FUNCTIONAL COMPETENCIES Ability to speak in fluently in English and French would be an asset Minimum 2 to 3 years’ experience in customer service or back office environment Good call efficiency while maintaining quality customer service Knowledge of industry databases (i.e iFAST, AWD) Good mutual fund industry & product knowledge ( funds, account characteristics, industry knowledge) Strong problem-solving skills Strong attention to detail Good verbal & written communication skills Ability to prioritize & organize incoming work Excellent time management skills Ability to work in a fast-paced, constantly changing environment Ability to multi-task Ability to meet and maintain specified minimum productivity and quality standards EDUCATIONAL REQUIREMENTS Completed post-secondary education Canadian Investment Funds Course is an asset Location(s): Canada : Ontario : Toronto We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Candidates selected for an interview will be contacted directly.

If you require accommodation during the recruitment and selection process, please let us know.

We will work with you to provide as seamless a recruitment experience as possible.