Bilingual Customer Relations Associate – Hybrid 3 days WFH

• Answer incoming calls in a professional manner.

• Process orders in SAP in an accurate and timely manner:
• inform customer of back order items
• notify them when these products are back in stock.

• Address and log complaints and ADRs,
• Order replacement product, have product complaints investigated and resolved by QA.

• Launch new products and inform Trade
• Provide order status, product information, proof of deliveries
• Work closely with and effectively communicate and partner with internal departments
• Release back orders
• Generate reports from SAP
• Implement communications strategies/programs provided by Marketing to build business and respond to inquiries; both internal and external.

• Understanding the requirement of each customer and provide customer service/support accordingly Job Requirements:
• University or College education
• 2 years experience handling high volume of phone calls in a customer service/order entry environment
• A demonstrated ability to work individually or as part of a team in a changing environment
• Detail oriented, ability to multi-task, ability to problem solve and effective organizational skills
• Excellent computer skills (Microsoft Office), Proficient in SAP a must
• Good communication skills
• Excellent command of the English and French Language both verbal and written
• Understanding of SOP’s
• Pharmaceutical or Consumer Packaging Industry knowledge an asset
• Understand complaint procedures and ADR requirements and their urgency