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Vendor Manager, TD Insurance (Auto)


This is a Contract position in Sarnia, ON posted April 27, 2021.

Company Overview Tell us your story.

Don’t go unnoticed.

Explain why you’re a winning candidate.

Think ”TD” if you crave meaningful work and embrace change like we do.

We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive.

Carve out a career for yourself.

Grow with us.

Here’s our story: Department Overview TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions.

TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance.

With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health.

Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing.

Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment.

With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow.

TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously.

More than just a job, we offer rewarding careers.

Job Description Managing overall Automobile relationship for the TD Insurance Automobile Preferred partner network in the Calgary area and Southern Alberta, including the responsibility of the vendor relationship and oversight of the TDI Auto centres in Calgary.

KEY ACCOUNTABILITIES Customer Manage vendor relationship to business’ goals and objectives, understanding and reconciling competing priorities and evolving business requirements Evaluate vendor performance and ensure the prompt and thorough resolution or escalation of performance issues, understanding/managing risks associated with customer facing/impacting vendors Develop and maintain effective relationships with internal TD partners and vendor(s) to ensure business priorities requirements are clearly understood and met, and objectives are aligned Understand contractual terms and conditions in order to effectively manage vendor agreement(s) and relationship(s) Ultimately responsible for delivery of effective vendor relationship; including service/product delivery, VM governance, performance management, and continuous improvement initiatives Takes a proactive role in customer complaint process including facilitating resolution through the vendor Business Operations Develop understanding of technical/business aspects of vendor services, in order to identify synergies, seek continuous improvement opportunities and implement initiatives to drive savings, pursue efficiencies, and increase capacity Support/participate in the resolution of enterprise-level risk and compliance issues related to the vendor ensure vendor compliance to internal policy Support the identification and development of process-improvement strategies to generate efficiencies and maintain oversight of vendor performance; including vendor performance management, reporting disciplines and remediation plans to address issues highlighted at the vendor level Understanding fundamentals of vendor services in order to support effective manage the relationship(s) Implement initiatives to drive savings, pursue efficiencies, and increase capacity Draw on knowledge and expertise of supply market and vendor(s) to provide decisive support/guidance/input as appropriate for the purpose of vendor analysis, strategic planning, and selection Deliver performance results to the preferred vendors and ensuring appropriate business decisions are made with regards to vendor priority, performance improvement plans and / or supporting decisions to terminate relationships Financial Assist with Strategic Sourcing to support strategies designed to standardize/centralize sourcing activity, reduce the cost of goods and services Monitoring the tracking of service credits &/or penalties against vendor performance in accordance with contract commitments Conduct regular audit of vendor invoices/estimates and facilitate the resolution/escalation of invoice or credit-related issues in accordance with contract terms and conditions Understand the vendor agreements, scope of services, and contractual obligations, and track financial commitments and compliance Employee / Team Understand and work towards a shared team/business vision Coach, lead and mentor team members, providing regular performance assessments to employees and their people managers Participate fully as a member of the team and contribute to a positive work environment Contributes to an environment of continuous learning, including the sharing of experience and learning across team members, peers, TD partners, and management as appropriate Adhere to established guidelines of conduct Requirements Effective and confident negotiation ability when dealing with Vendors Ability to communicate effectively, both verbally and in writing, with internal and external clients Maintain positive morale and demonstrate team spirit Understanding and knowledge of Master Services Agreements and Service Level Agreements Results oriented and possesses excellent analytical skills Strong performance management and coaching capabilities Exceptional organizational and time management skills Ability to function effectively in a fast-paced, multi-faceted environment Experience with Mitchell Estimating System is considered an asset Microsoft Office Suite (Excel, Word, PowerPoint, Outlook and OneNote) Ability to manipulate and analyze data with excel, to create/review reports and determine action plans Formal training/experience specific with Automobile Physical Damage Insurance experience / background is an asset Possess a valid Driver’s License, maintained in good standing Hours 35 Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.